How do I create an account with eCPD?

Making a purchase for the first time automatically creates an account for you on our system. For all subsequent purchases you can simply log into your account using the password we sent you at the time (just get a new one if you have lost it). You will find that all your purchases are there, and if they are videos, you can watch them again, and again, and again – for ever.

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How do I book a webinar or course in the future?

If you have an account, log in to it first. If you don’t have an account simply browse for the webinar or course you want and make your purchase(s) by clicking “add to cart” then “checkout”. You will be directed to a secure payment site where you can pay by credit card or by the secure Paypal hosted solution. Once you have paid for the webinar you will be returned to a “payment confirmed” page, on which you will need to complete the purchase by adding your email and other details (or checking that they are still correct) so that we know who you are and can allocate your purchase to your account. You are also invited to register with Gotowebinar or GotoTraining, and we will send a confirmation and official receipt as soon as possible after you have completed all the formalities – often the same day.

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How do I access a video from the elibrary?

If you have an account, log in to it first. Browse for the video you want and make your purchase by clicking “add to cart” then “checkout”. You will be directed to a secure payment site where you can pay by credit card or by Paypal. Once you have paid for the video, you will be returned to a “payment confirmed” page, on which you will need to complete the purchase by adding your email and other details (or checking that they are still correct) so that we know who you are and can allocate your purchase to your account and so that you can view your video at any time. Once all that has been done, you will receive a confirmation by email, together with the embedded video and the handouts to download. You can start to view the video immediately, whatever the time of day or night.

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What is CPD?

CPD stands for “continuing professional development”, also known as professional development, continuing education or lifelong learning.

Over the years, every one of us learns new skills – word processing, computing, business skills, or perhaps new tools to help us in our work. But such informal training tends to be rather ad hoc and unstructured. Most professional bodies require their members to undergo a programme of formal CPD, mixed with informal CPD, in order to ensure that practitioners are always up-to-date with the latest technology and legislation, and that they maintain their skills to the highest level in the their field of practice.

In attending one of our webinars you have unique access to advice and tips given by experts, tailored specifically to professional linguists, rather than trying to figure everything out for yourself – and possibly getting lost in the process. All our webinars can be added to your CPD record. We are accredited by the CPD Standards Office in the UK, which means that our certificates of completion will be accepted by any professional body for linguists.  To attend a webinar or short coursl, all you need to do is visit our website, select the appropriate events, add it to your cart, and after checkout either register for a future webinar, or view the video you selected from our elibrary.

Training of this type is flexible and affordable, and as useful to careers starters as it is to experienced translators and interpreters who wish to maintain their skills and expertise.

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What is a CPD Plan?

If you don’t want make a purchase straight away, you can add any webinar or video to your CPD Plan. This works like a wish list and will save you hunting around for a video you were interested in but didn’t have time to purchase when you saw it.

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What is a webinar?

A webinar is an online seminar delivered via the Internet direct to your home or office computer. To view or attend our webinars, all you need is a compatible computer, high-speed Internet, a standard browser and speakers. A microphone is optional, as is a headset, since we usually do not call on you to say anything.

In attending a webinar you can listen to advice and tips given by experts, rather than trying to figure everything out for yourself – and possibly getting lost in the process. All our webinars can be added to your CPD record. We also provide proof of attendance for you to submit to your professional body, where required. All you need to do is register, pay where applicable and attend or listen to the recording.

Training of this type is flexible and affordable, and useful to those starting out on their careers as well as to those who wish to maintain their skills and expertise.

As part of a programme of CPD, webinars are an innovative and extremely cost-effective way to learn new topics, acquire valuable business information, hone your skills and further your career, all from the comfort and convenience of your home or office.

Please note that all our live events are listed under UK local times. Use this link to check the time where you live. Registrations for live events usually close 1 hour before the advertised start time.

See our programme of live webinars.

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What are the advantages of attending webinars?

 

  • You will gain insights and information from professionals knowledgeable in their fields. Webinar presenters are experienced and able to deliver information in a professional manner.
  • You can be sure that the webinar or course you book meets the strict quality criteria of the CPD Standards Office in the UK. These criteria will be accepted by your own professional body.
  • You don’t have to spend time and money travelling to and from a specific location. Each webinar is 60 – 90 minutes long and you will be in your own home or workplace. In no time at all, you are back to day-to-day activities. It will also reduce your carbon footprint!
  • If you are not at home, you can log in from anywhere you like on a PC, tablet, or even a smartphone, assuming you have a reasonable internet connection.
  • Webinars are interactive, so you can ask questions just as if you were attending a seminar in person.
  • There is no complicated technology involved. All you need is a computer with a high-speed internet connection and a speaker. Just log in and start learning!
  • The entire process is easy. You register and pay for the webinar on-line. Payment is by credit card or from a PayPal account. In exceptional cases, a bank transfer to our UK bank is also an option but this has the disadvantage that it does not open an eCPD account for you. Before the webinar date, you will be emailed a link that allows you to join the session shortly before it begins.
  • Webinars are recorded, so you need not worry if at the last minute you are unable to attend a webinar you registered for (although you will not be able to ask questions if you choose this option).
  • Some people may find face-to-face seminars intimidating. This isn’t the case with webinars. Anonymity provides a level playing field undisturbed by bias caused by seating arrangement, gender, race and age. Attendees can also think longer about what they want to say and add their comments when ready. Much of the interaction is also by online “chat” so you don’t even need to speak if you don’t wish to.

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What is the difference between live, recorded and on-demand webinars?

Live webinars are held on a specific date at a specific time.

Once you have registered and paid, you will receive an email with details on how to attend. During the webinar you are free to pose questions and take part in any other interactive elements that the speaker has arranged as part of the live session. After the event, we will send you any handouts and a link to a recording which you can view at your convenience for at least 90 days after the live event.

After a live webinar, the recording of the session is stored on the GoToWebinar servers and made available to those who had previously registered for a live session; they remain available for you to view at a more convenient time and a date.

All participants, whether they have been able to attend the live session or not, receive a link to the recording within 24-48 hours of the event. You will be able to view the recording as often as you like for up to 90 days. You will not be able to ask questions or take part in other interactive elements, but you will be able to see and hear questions asked by other attendees.

On-demand videos are recordings of past events delivered to you from our video hosting platform through an embedded player. You can purchase access to them from our past event elibrary at a time convenient to you.

Once you have purchased the video, you will automatically be able to view it from our website. This will be available for you to view as often as you like. You will not be able to ask questions or take part in other interactive elements, but you will be able to see and hear questions asked by other attendees, and to download any available accompanying materials, such as resource documents or the presentation slides.

You need a reasonable internet connection speed to view your video. If you are having problems, please check this speed test.

See our collection of videos.

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How do I register for a webinar?

It’s easy. Just enter our website and browse through the of upcoming webinars. We have categorised them into subject areas to make it easier to find what you are looking for, or you can look for the calendar of events. There is also a search facility on the website. Once you have selected what you want, all you need to do now is add the event to the cart and checkout. Once you have made the payment on the secure payment platform, you will be asked to complete the purchase so that we know who you are. After that a confirmation page invites you to register for the webinar.

If you are on our mailing list, you will automatically receive our newsletter of industry news, resources and articles. You will also be advised of forthcoming events and special offers, and sent an invitation to register.

To join our mailing list, please click here.

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What if I find I cannot attend the live session?

So long as you are on the list of registrants for the webinar you will automatically receive a link to the recording when it is ready. You will also receive an email from eCPD with the handout materials (if any). It is important NOT to cancel your place from the confirmation email as this deletes you from the list and you will not receive the link or the materials.  Unfortunately the option to cancel in the confirmation email is a default from our own providers and we at eCPD are unable to delete it from the confirmation email. However customers of eCPD should never take that option.

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How much does it cost to attend a webinar?

Prices vary according to the content and scope. In general a virtual seat at a webinar, plus all the backup material (slides where available, and recording) costs less than a meal for one at your local bistro. Courses are more expensive, but they comprise more sessions.

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What methods of payment do you accept?

You can pay by PayPal, or by credit card (through PayPal’s secure hosted solution). When you register for an event, you will be automatically directed to the relevant payment page for your chosen method of payment. In exceptional cases we will accept a bank transfer. Such a method will slow down the registration process and also has the disadvantage that it will not create an account for you. The best way is to use the payment option on our website.

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What about points for my CPD record?

You can use the completion certificate which you receive after attending a webinar (from January 2016) to attach to your individual CPD record. Your professional institute or body should accept our completion certificates since we are accredited by the CPD Standards Office in the UK.

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I am not based in the UK. Can I attend your webinars?

Absolutely! We try to time our live webinars so that people can attend from as many time zones as possible, although you may have to get up a little early or stay up a little late. Remember you can also register for a live event even if you know you are likely to miss it, because you will be sent a recording and any handouts within 1 – 2 working days of the event. You can also watch our videos at any time.

Each listing for a live webinar contains a link to a handy time converter, so you can check the event time where you live.

Payment can be made in your local currency via your credit card (through Paypal’s secure hosted solution) or via PayPal.

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Once I have paid and registered, how do I join a live webinar on the day?

It is easy to join a live webinar. The best way is to connect using your computer via the link which you will receive in your confirmation email. Simply click on the link, or the one sent to you in the reminder emails, about 10 minutes before the webinar begins. Click “Yes” or “Always” (or “Trust” on a Mac) if prompted to accept a download.

Alternatively, you can connect to a live webinar using your computer by one of the following two methods:

  • Go to http://www.gotowebinar.com. Type or paste in the Webinar ID in your confirmation email, enter your email address, then click “Yes” or “Always” (or “Trust” on a Mac) if prompted to accept the download.
  • Click the “Join a Webinar” button at http://www.gotowebinar.com. Type or paste in the Webinar ID in your confirmation email, enter your email address, then click “Yes” or “Always” (or “Trust” on a Mac) if prompted to accept the download.

You can also dial in to a live webinar using your phone. See more about this here.

A user-friendly GoToWebinar Attendee Guide is available here (pdf).

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What equipment do I need to attend a live webinar?

Generally, anyone with a reasonably up-to-date PC or Mac®, speakers and a broadband internet connection can attend a live webinar.

To see the most up-to-date technical requirements, please click here.

iPad, iPhone and Android users can also view webinars without problem. Check system requirements here.

Unfortunately Linux users will not be able to attend webinars live. Recordings should play OK, but check the requirements below.

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Can I join a webinar through my browser?

If you have previously attended a webinar and have an up-to-date desktop version of GoToWebinar, you will connect via the application. If the desktop version is not available on your computer or you have an outdated version of the software, you will be connected via the web viewer, directly through your browser. In this case, you will need to allow GoToWebinar (or GoToTraining if appropriate) to access your microphone and speakers. A notice should appear your browser asking for permission. Once you have audio, you can switch to the desktop version if desired.

For more information, view this short video.

You can also check this web page.

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What about audio equipment?

Most attendees find the free Voice Over Internet Protocol (VOIP) service is the most efficient way of receiving audio. You need a reasonably fast Internet connection and speakers.

You won’t generally need a microphone, unless you are participating as a panellist or presenter. In that case, a USB headset is recommended, but it doesn’t have to be a high-tech one. In general, the microphone built in to your webcam, laptop or PC is not sufficient on its own to enable to you be clearly heard by other participants on our webinars.

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Can I test the quality of my microphone and speaker setup before my webinar?

Yes. Your user control panel contains an option for you to test sound before we start (visible after you have connected.)

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Can I dial in to a live webinar using my telephone?

Yes. Your confirmation email contains numbers in various geographic locations around the world. The message also includes an access code, and a PIN number is shown when you first connect to the webinar. This service is not toll free, and the cost will vary depending on your phone line provider. We therefore advise you to use the VOIP service which is completely free.

If you choose this option (for which you will pay national rate), you must ensure that you select “Telephone” on your control panel. Then dial the number you were given in the confirmation email. This email also contains a list of numbers to dial from 17 other countries if you are dialling from outside the UK, so you do not have to pay for an international call. Once connected, enter the access code on your keypad when prompted (not the webinar ID number) followed by # and then, again when prompted, the PIN which is given on the Welcome screen as you join the webinar. It’s best to join the webinar several minutes before the start time to ensure you don’t miss the start.

A user-friendly GoToWebinar Attendee Guide is available here (pdf).

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I am having audio problems in a live webinar. What can I try?

If you cannot hear anything, or if your sound quality is very bad, check the following:

  • Has the webinar started? Double-check you have the correct start date and time.
  • Did you dial the correct number or follow the correct link? Try reconnecting to the webinar.
  • Make sure you have allowed GoToWebinar or GoToTraining to access your speakers. There should be a message on your browser asking you to do this.
  • Double-check your Attendee Panel to ensure you have the correct audio option selected under Audio. For example, you cannot use a microphone and speakers when you have “Use Telephone” selected in your control panel.
  • In your Attendee Control Panel, go to File > Preferences or Audio on a Mac® (see menu at the top). Ensure the correct sound devices are selected.
  • If your microphone has a mute/unmute button, is your microphone muted?
  • Is your attendee’s speaker volume set too low?
  • Sometimes this problem can be fixed simply by exiting the webinar and coming in again.
  • If using a microphone and speakers, is your Internet connection too slow? (We recommend a broadband Internet connection for VoIP transmissions.)
  • Try dialling in using the telephone (see Can I dial in to a live webinar using my telephone?)

If you are still having audio problems, contact GoToWebinar Global Customer Support. Click the contact options at the upper right of the Global Customer Support page for a list of international support numbers.

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Can I view a recording after the live webinar has finished?

Your link to the webinar recording will be sent to you within 48 hours of the live webinar. The recording remains available for at least 90 days, and very often up to a year. Remember that the copyright is vested in the speaker and/or in eCPD Ltd and you may not use the information except for your own personal purposes.

If you have opted for a webinar from our programme of on-demand events, you can view the video for an indefinite period after purchase.

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What do I need to view a recorded webinar (follow up to the live event)?

When you first access the recording, you will be asked to enter your name and email address. Simply enter the required information and then press submit.

The recordings are processed by the GoToWebinar and GoToTraining platforms to ensure they can be viewed from any device. Should you encounter any problems, please write to maia@ecpdwebinars.co.uk.

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What do I need to view an on-demand video?

On-demand videos are embedded on our web site. Once you have made a purchase it is available to you to watch whenever and however often you want. All you need is a browser and an up-to-date version of Adobe Flash Player.

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Can I view a webinar or training session on an iPad?

At present (May 2015) you can view a live webinar with the GoToWebinar platform on an iPad. Unfortunately at this time, you cannot use an iPad to attend training sessions offered on the GoToTraining platform. Recordings of live webinars for which a link to the hosting platform is sent to attendees after the event cannot be viewed on an iPad. This does not apply to videos purchased from our video collection which are streamed from a different platform and can be viewed on most devices.

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I want to register for a live webinar, but it says registration is closed. What can I do?

Places on our live webinars and courses are strictly limited, and some of them sell out very fast. To secure your place on a live webinar, be sure to register in plenty of time before the event.

If a webinar is fully booked, contact us as soon as you realise. We may be able to add you to a waiting list in the event of cancellations (please note we can’t guarantee this for every event).

You can also subscribe to our mailing list to make sure you are notified in advance of all our upcoming events.

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How do I unsubscribe or update my details on your mailing list?

You can instantly unsubscribe or change your subscription options at anytime by following the “Unsubscribe” or “Update Profile” links in each of our mailings. Look for the following links in our mail-outs:

Header:

mailing list header

Footer:

mailing list footer

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Can I have a copy of the slides?

Yes, if the speaker is willing to allow delegates to receive a copy, one will be made available shortly after the event. Remember that the copyright is vested in the speaker and you may not use the information except for your own personal purposes.

If the speaker is not willing to make their slides available, we will make this clear at the start of the webinar. You can still view the slides by watching the recording for as long as it is available to you (90 days after a live event, or permanently after making payment for a video from the elibrary). Please note that not all recordings are made available from the elibrary.

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Can I get a refund if I have paid but find I cannot attend?

You cannot get a refund but you will be sent a link to the recording shortly after the webinar has taken place. See our Terms of Service.

For further information, contact us.

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I am going to be a speaker on one of your events. What do I need to know?

You may wish to read our blog post on this subject. We will also send you our ebook of tips and tricks to help you make the most of the webinar environment. Finally, we will offer you full support to ensure you are comfortable with the technology before the event.

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Can you help me run a webinar?

We would be happy to! We work with many businesses, professional bodies and colleagues to help them deliver outstanding webinars. Please contact us for full details of our services.

In our experience, webinars generally need to be organised as stand-alone events, rather than as add-ons to on-site events. Unfortunately we don’t offer a service to record and broadcast (or stream) offline events delivered to in-person audiences. This kind of service calls for a very different technical approach as it involves specialised equipment and expertise in on-location recording.

Finally, if you are a professional organisation and are not sure of the viability of running your own webinars, another option might be to tap into eCPD’s existing webinar programme. Feel free to contact us for group or association discounts. We are always happy to offer advice and consider running locally-appropriate events.

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eCPD has now de-registered for UK VAT as from 1st January 2015. What does this mean?

  • From 1 January 2015 no VAT will be charged to any of our customers wherever they may be located in the world.

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Why have you de-registered for VAT?

Our registration for VAT in July 2013 was voluntary. The threshold for compulsory registration in the UK is very generous, and although there are some advantages to voluntary registration, we took this decision in light of changed EU VAT regulations. We reserve the right to re-register for VAT should there be compelling reasons to do so.

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What platforms can I use to view your webinars/training courses?

To attend a live webinar or training course you need a PC, Mac, iPad or Android. Click this link for full system requirements.

Unfortunately Linux users cannot attend live webinars.

Videos purchased from our elibrary can be viewed on most devices, although we recommend using one that will allow you to see any text on the screen sufficiently well.

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What is your privacy, refunds and cancellations policy?

Privacy

We do not store credit card details nor do we share customer details with any 3rd parties. Any details entered at the time of registering for a course or webinar are used only for administrative and communication purposes.

Refunds

eCPD does not offer refunds if you have to miss a live webinar or a lesson on a training course, because you will be able to view the recorded event once it is over. A link to the recording of each live session is sent to you within 24 hours of the live event. However, at the management’s discretion, refunds may be made in highly exceptional circumstances. An administration fee of £8 will be applied to such refunds. Bank transfer fees in such cases are payable by the customer.

Cancellations

In the event of a cancellation of or major change to a webinar or course by eCPD Webinars, which you have booked and paid for, caused by a speaker becoming unavailable or for other unavoidable reason, we will do everything in our power to find an alternative speaker. We will keep you fully informed as soon as possible and in advance of the course. You have the right to cancel your booking if you are not in agreement with the changed conditions. We will refund you your pre-paid course fees, less an administrative charge of £8.00.

We are unable to offer refunds for webinars or courses which have had to be rescheduled for any reason. If you are unable to attend at the new time, you will have the opportunity to view the recorded event (see above.)

Due to the high amount of administration involved against the relatively low fee for an individual webinar, refunds are not given in the event of cancellation by you.  Access will be provided to the recorded session for those unable to attend.

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Do you issue attendance certificates? How can I get one?

As an accredited provider of CPD (accredited by the CPD Standards Office in the UK), we issue a certificate of completion to every attendee who completes the feedback form after one of our webinars or courses. Certificates for webinars bear the name and date of the webinar, and certificates for courses bear the attendee’s name as well as the name and date(s) of the course concerned. There is a time limit of 2 weeks for completing the feedback survey. If you miss that deadline, please write to us.

 

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